The Value of a Rock-Solid Relationship
End-User Spotlight: Luck Stone
Steve Molter, manager at Luck Stone Corporation, has been in the quarry business for more than 40 years, so he knows a thing or two about hydraulic breakers. Luck Stone, one of the largest family owned and operated producers of crushed stone, sand and gravel in the United States, has been using FRD USA breakers for the past 15 years for secondary breakage.
Molter said Luck Stone originally became an FRD USA customer—and has remained a customer—for a number of reasons, including the longevity of its breakers. “We’ve been able to get good utilization without the need to quickly re-build breakers, and parts are easily available when needed. That makes for more cost-effective operation,” he explained.
He said the relationship Luck Stone has formed with FRD and the extensive FRD dealer network helps support Luck Stone’s breakers, which is essential when dealing with construction equipment. He also said the ability to speak to anyone up and down the corporate ladder at FRD has been especially important.
“From people in service to sales to technical support to the North American president, we know we can speak to anyone and they will address our questions and concerns if we have them,” he added. “They listen to our recommendations. If we see something that could maybe be done differently, they take our feedback seriously.”
Starting with a single quarry in Richmond, Virginia, nearly 100 years ago, Luck Stone now has plants across the state and additional locations in Georgia, North Carolina and South Carolina. Molter said he envisions a strong future for the quarry business where technology will continue to help support customers and help institute sustainability initiatives, and breakers will continue to be important to that future.
When asked if there is one thing that really stands out about FRD, he came back to the strength of the relationship and remembered a time at a trade show in Las Vegas. He approached the FRD booth with a question about breaker operation.
“Since there was a lot of brain power in one place, I figured it was a good place to get some advice,” he said. “Where others might have told me it was operator error or basically ignored me, they really listened and showed genuine concern to come up with a collaborative solution to help me out.”